Customer Service Representative - State Farm Agent Team Member
Chicago - IL
Customer Service Representative - State Farm Agent Team Member
Full Time • Chicago - IL
Benefits:
- Base pay (doe)*
- Incentive bonus pay based on performance*
- Profit-sharing retirement plan
- Health prem allowance
- Professional in-office environment
- Ongoing training and career development opportunities
- Insurance licenses fees reimbursed after 3 mths, if unlicensed
State Farm Insurance Agent now hiring for a Customer Service Representative-State Farm Agent Team Member.
Unlike many other insurance job postings you may see online, this is NOT a sales-only position. We're seeking a dependable, coachable, self-motivated individual with a positive attitude and strong work ethic who enjoys both Customer Service, Retention and Sales. Responsibilities include providing excellent customer service, assisting existing policyholders, focusing on customer retention, identifying coverage gaps and cross-selling opportunities, generating new business, and building lasting customer relationships.
Unlike many other insurance job postings you may see online, this is NOT a sales-only position. We're seeking a dependable, coachable, self-motivated individual with a positive attitude and strong work ethic who enjoys both Customer Service, Retention and Sales. Responsibilities include providing excellent customer service, assisting existing policyholders, focusing on customer retention, identifying coverage gaps and cross-selling opportunities, generating new business, and building lasting customer relationships.
Insurance Licenses:
✅Property & Casualty (P&C) license REQUIRED ✅ -- ⭐Life & Health license preferred ⭐
✅Property & Casualty (P&C) license REQUIRED ✅ -- ⭐Life & Health license preferred ⭐
About the Role:
We’re hiring a State Farm Agent team member to join our office as a generalist insurance rep - agent team member. You’ll handle customer service for existing policyholders and support new prospects with protection conversations—not “one-and-done” work.
What You’ll Do:
✔️ Help Current Policyholders
✔️ Help Current Policyholders
- Handle customer service inquiries with accuracy and care
- Address gaps during conversations by asking relevant questions
- Offer/maximize discounts when available (where permitted)
- Help customers upgrade coverage to protect what matters
- Pivot to additional products when appropriate
✔️ Help New Prospects
Handle new leads from:
- referrals, call-ins / walk-ins, social media, internet leads, StateFarm.com leads and other sources
✔️ Our Service Philosophy: We don’t do “one-and-done.” We follow: TAKE CARE → LOOK → ASK → HELP → PIVOT → CLOSE
Take Care + 1: you’ll help with what they need and find at least one additional appropriate way we can help—without pressure.
Take Care + 1: you’ll help with what they need and find at least one additional appropriate way we can help—without pressure.
Training & Coaching
- Word tracks, product knowledge, and role-playing - Ongoing training so you can grow your confidence and protection conversations
✔️Who You Are
- Friendly, professional, and good at communicating
- Comfortable asking questions and reviewing policies
- Motivated to succeed and enjoy helping people
- Reliable in regard to attendance
- Energetic with Strong Work Ethics
- Property & Casualty licenses required (Life/Health is a plus)
- State Farm agency experience highly preferred
Apply: If you are motivated to succeed, enjoy helping people, are Property & Casualyt Insurance Licensed, or can get insurance licensed asap, we would like to hear from you today.
No phone calls!
No phone calls!
Location: – (North Center) Chicago 60618 --- Commute: Short commute preferred
Office Hours: Mon–Fri, 9:00 AM–5:00 PM (No evenings, no weekends)
Office Hours: Mon–Fri, 9:00 AM–5:00 PM (No evenings, no weekends)
Note: Preference will be provided to candidates who possess (State Farm Agency Experience) + now possess (Property & Casualty Licenses) ---- However, for those who are not, we'd consider a person who is able to ACQUIRE Insurance Licenses ASAP, possess strong ethics, are reliable/dependable, possess an enthusiastic personality, with positive attitude, and is coachable
Note: This position is with a State Farm independent contractor insurance agent, not with State Farm Insurance Companies. Employees of State Farm agents must successfully complete applicable licensing requirements and training programs.
Compensation: $40,000.00 - $60,000.00 per year
Do you want a career and not just a job?
We are an established, growth-oriented agency with a team of highly motivated individuals. We want to work alongside those who are equally committed to excellence and personal achievement. We take pride in using our years of valuable experience to mentor individual team members and prepare them for successful careers. If you want to make an impact, see immediate success, we could be the place for you! If you're willing to work hard and you expect to get results from yourself and those around you, we want to meet you and talk about the opportunity we have for you.
About Our Agency
- We help customers with their insurance and financial services needs, including Auto Insurance, Home Insurance, Life Insurance, Retirement Planning, Business Insurance, College Planning, Health Insurance, and Renters Insurance.
- Our office is located in Chicago, 60618 (North Center).
- Our office is open Mon-Fri - 9am-5pm.
- I have been a State Farm agent since 1989.
- Additional languages spoken: Spanish and Cantonese
If you want a career, not a job, then we encourage you to apply.
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
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