Customer Retention Specialist - State Farm Agent Team Member
Full Time • Chicago - IL
State Farm Agent's office in Chicago IL 60618 seeks a Customer Retention Specialist/State Farm Agent Team Member
You will be providing ongoing customer relationships and contribute to office customer growth. This position focuses on outreach, policy renewals, and relationship maintenance, marketing, confident sales conversations.
You May Be a Great Fit if:
You May Be a Great Fit if:
- You’re the person people call first when life goes sideways - calm, steady, and ready to help.
- You genuinely care about your community and are dedicated to providing excellent service that makes a positive impact on the people around you, at the same time offering all State Farm's portfolio of products to protect individuals and families.
- You’re a natural relationship-builder who earns trust quickly and keeps it.
- You listen first, then guide, making customers feel understood while confidently recommending needs based insurance solutions.
- You’re compassionate under pressure and can guide someone through their worst day with clarity and empathy.
Responsibilities
- Communicate with existing customers regarding renewals, options, and provide general remarkable service.
- Review accounts and assist with recommendations to address gaps, updates or changes as needed.
- Consistently cross sell additional products based on customers' needs and gaps.
- Identify opportunities to enhance customer satisfaction and engagement.
- Maintain accurate records in database and documentation of interactions.
- Strong follow up on quotes and customer inquiries within same day bus day in order to close, or possess strong follow up
- Ability to set priorities and manage workflow to ensure efficient, timely and accurate processing of insurance service and sales transactions.
- Represent the agency at the occasional community events and support local brand growth
- Willing and able to build a center of influence, network of contacts, to create referrals for prospective customers
- Utilize telemarketing techniques to generate leads and schedule appointments
Qualifications
- Property & Casualty and Life & Health Insurance Licensed or must be able to obtain insurance licenses ASAP!
- Strong proactive problem-solving abilities.
- Effective communication skills (verbal and written).
- Always Customer focused.
- Possess a can-do Positive Attitude, who's Receptive to coaching feedback
- Strong Work Ethics and Reliable
- Easily able to build Rapport and has strong Persuasion skills
- Fast learner, who's Productive, Results Driven, with no excuses
- Doesn't allow rejection to affect performance
Benefits:
- Base comp* (doe)
- Incentive pay based on performance*
- Paid time off
- Profit sharing plan
- Training & development
- Opportunity for advancement
- Insurance licensing fees after 3 mths, if unlicensed
- *Total comp is based on licenses, experience, education, skillset and production
This position is with a local State Farm Agent's office, not State Farm Companies. Insurance licenses and State Farm agent team member certification must be acquired asap.
Compensation: $38,000.00 - $55,000.00 per year
Do you want a career and not just a job?
We are an established, growth-oriented agency with a team of highly motivated individuals. We want to work alongside those who are equally committed to excellence and personal achievement. We take pride in using our years of valuable experience to mentor individual team members and prepare them for successful careers. If you're willing to work hard and you expect to get results from yourself and those around you, we want to meet you and talk about the opportunity we have for you.
About Our Agency
- We help customers with their insurance and financial services needs, including Auto Insurance, Home Insurance, Life Insurance, Retirement Planning, Business Insurance, College Planning, Health Insurance, and Renters Insurance.
- Our office is located in Chicago, 60618 (North Center).
- Our office is open Mon-Fri - 9am-5pm.
- I have been a State Farm agent since 1989.
- Additional languages spoken: Spanish and Cantonese
If you want a career, not a job, then we encourage you to apply.
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
Apply here.
Make a difference in your community every day
Gain confidence and grow your career
Earn benefits and rewards that are second to none