Customer Care Manager - State Farm Agent Team Member
Full Time • Chicago - IL
Benefits:
- Bonus based on performance
- Opportunity for advancement
- Paid time off
- Profit sharing
- Training & development
You May Be a Great Fit as a Customer Care Manager at our STATE FARM AGENCY in Chicago, IL 60618 if:
- You’re the person people call first when life goes sideways - calm, steady, and ready to help.
- You genuinely care about your community and are dedicated to providing excellent service that makes a positive impact on the people around you.
- You’re a natural relationship-builder who earns trust quickly and keeps it.
- You listen first, then guide, making customers feel understood while confidently recommending solutions.
- You’re compassionate under pressure and can guide someone through their worst day with clarity and empathy.
Location Address: CHICAGO, ILLINOIS 60618 (NORTH CENTER)
At Jim Tom State Farm Agency, we’re here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether we’re helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, you’ll fit right in with us.
Seeking a Customer Care Manager to oversee day-to-day service operations and ensure a positive experience for customers. This role focuses on communication, organization, and coordination of customer interactions.
Responsibilities
- Manage customer inquiries and support daily service activities.
- Coordinate team communication to maintain efficient workflows.
- Assist with account updates, billing inquiries, and policy reviews.
- Track service metrics and report progress to the agent.
- Support community engagement and customer outreach initiatives.
- Cross sell addl products based on needs
- Obtain referrals and social media reviews
- Develop new prospective customers
Qualifications
- Excellent communication and organizational skills.
- Strong attention to detail with the ability to manage multiple priorities.
- Must be able to obtain applicable state insurance licenses.
- Experience in customer service or sales preferred.
- Proven track record of meeting sales targets.
- Possess and/or develop pipeline of new prospective customers
- Willingness to engage in sales conversations.
- Detail-oriented and organized, with the ability to manage multiple tasks.
- Comfortable initiating contact and interacting with prospective customers.
- Strong work ethics, Positive Attitude and Coachable
- Fast learner with Attention to detail.
- INSURANCE LICENSES (must possess or able to acquire asap)
Compensation: $20.00 - $30.00 per hour
Do you want a career and not just a job?
We are an established, growth-oriented agency with a team of highly motivated individuals. We want to work alongside those who are equally committed to excellence and personal achievement. We take pride in using our years of valuable experience to mentor individual team members and prepare them for successful careers. If you're willing to work hard and you expect to get results from yourself and those around you, we want to meet you and talk about the opportunity we have for you.
About Our Agency
- We help customers with their insurance and financial services needs, including Auto Insurance, Home Insurance, Life Insurance, Retirement Planning, Business Insurance, College Planning, Health Insurance, and Renters Insurance.
- Our office is located in Chicago, 60618 (North Center).
- Our office is open Mon-Fri - 9am-5pm.
- I have been a State Farm agent since 1989.
- Additional languages spoken: Spanish and Cantonese
If you want a career, not a job, then we encourage you to apply.
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
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Make a difference in your community every day
Gain confidence and grow your career
Earn benefits and rewards that are second to none