Customer Retention Specialist - State Farm Agent Team Member
Full Time • Chicago - IL
You May Be a Great Fit as a Customer Retention Specialist at Jim Tom - State Farm Agent if:
- You’re the person people call first when life goes sideways - calm, steady, and ready to help.
- You genuinely care about your community and are dedicated to providing excellent service that makes a positive impact on the people around you.
- You’re a natural relationship-builder who earns trust quickly and keeps it.
- You listen first, then guide, making customers feel understood while confidently recommending solutions.
- You’re compassionate under pressure and can guide someone through their worst day with clarity and empathy.
Location Address: Chicago, IL 60625
At Jim Tom - State Farm Agent, we’re here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether we’re helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, you’ll fit right in with us.
Seeking a Customer Retention Specialist to support ongoing customer relationships and contribute to office growth. This position focuses on outreach, policy renewals, and relationship maintenance.
Responsibilities:
- Communicate with existing customers regarding renewals and coverage options.
- Review accounts and assist with updates or changes as needed, then offer additional insurance products to address gaps, based entirely on the customers' needs.
- Identify opportunities to enhance customer satisfaction and engagement, by phone, email, texting, and in person, in order to drive retention.
- Maintain accurate records and documentation of each interaction.
- Collaborate with team members to meet retention and outreach objectives
- Convert all prospective leads into customers using a proven consultative needs-based sales strategy - Use your insurance expertise to uncover customer needs, identify coverage gaps, and recommend tailored solutions from State Farm or alliance products.
Qualifications:
- Strong interpersonal and problem-solving abilities.
- Effective communication and listening skills.
- Detail-oriented with a focus on customer experience.
- Previous experience in customer service or account management preferred.
- Previous experience in a customer service and/or sales role, preferably in insurance
- Communication and interpersonal skills.
- Strong work ethics
- Fast learner
- Ability to handle multiple tasks efficiently while maintaining attention to detail.
- Comfortable with engaging in sales conversations.
- Strong computer skills
- Insurance Licenses Required (Prop & Cas & Life & Health - possess or acquire asap) we'll show you how to acquire
- Bilingual Spanish or other language preferred
We offer:
- Base comp (doe)
- Bonus incentive
- Paid time off
- Profit sharing
- Opportunity for advancement & growth
- Training & development
- Reimbursement of insurance license fees after 3 months, if unlicens
Compensation: $20.00 - $30.00 per hour
Do you want a career and not just a job?
We are an established, growth-oriented agency with a team of highly motivated individuals. We want to work alongside those who are equally committed to excellence and personal achievement. We take pride in using our years of valuable experience to mentor individual team members and prepare them for successful careers. If you're willing to work hard and you expect to get results from yourself and those around you, we want to meet you and talk about the opportunity we have for you.
About Our Agency
- We help customers with their insurance and financial services needs, including Auto Insurance, Home Insurance, Life Insurance, Retirement Planning, Business Insurance, College Planning, Health Insurance, and Renters Insurance.
- Our office is located in Chicago, 60618 (North Center).
- Our office is open Mon-Fri - 9am-5pm.
- I have been a State Farm agent since 1989.
- Additional languages spoken: Spanish and Cantonese
If you want a career, not a job, then we encourage you to apply.
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
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Make a difference in your community every day
Gain confidence and grow your career
Earn benefits and rewards that are second to none