Customer Service Representative - State Farm Agent Team Member
Full Time • Chicago, IL
As a Customer Service Representative - State Farm Agent Team Member with Jim Tom - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
Responsibilities:
- Answer customer inquiries and provide policy information.
- Assist customers with policy changes and updates.
- Process insurance claims and follow up with customers.
- Maintain accurate records of customer interactions.
- Supporting the team with marketing efforts and community outreach
- Develop prospective clients
- Participating in ongoing training to develop your sales and service skills
What you possess:
- Previous experience in a similar role preferred
- Communication and interpersonal skills.
- Detail-oriented and able to multitask.
- Strong work ethics
- Insurance Licenses (Property & Casualty and Life & Health) must possess or acquire asap
Why Join Us?
- Growth Potential: This isn’t just a job; it’s a career path!
- Mentorship: Work directly with the team and an established State Farm agent, who is dedicated to your professional development.
- Fun Environment: We believe that a happy team is a successful team! Expect an overall positive atmosphere where you can thrive.
- Competitive Compensation: Enjoy a competitive comp, plus incentive bonuses as you grow your skills and sales.
- We also provide: Paid time off, Profit sharing plan, Training & development
What We’re Looking For:
- Energetic and Enthusiastic: A positive attitude goes a long way!
- Customer-Focused: You love helping people and building relationships.
- Willingness to Learn: You’re excited about gaining new skills and knowledge.
- Team Player: Collaboration is key in our office!
- Strong work ethics
Qualifications:
- Ability to multitask and stay organized
- Previous sales or customer service experience is a plus but not required
- Communication and interpersonal skills.
- Detail-oriented and able to multitask.
- Previous customer service experience preferred.
- Current or recent insurance customer service/sales experience preferred.
- High school diploma (required); college degree (preferred)
- Insurance Licenses (Property & Casualty and Life & Health) must possess or acquire asap
Compensation: $40,000.00 - $55,000.00 per year
Do you want a career and not just a job?
We are an established, growth-oriented agency with a team of highly motivated individuals. We want to work alongside those who are equally committed to excellence and personal achievement. We take pride in using our years of valuable experience to mentor individual team members and prepare them for successful careers. If you're willing to work hard and you expect to get results from yourself and those around you, we want to meet you and talk about the opportunity we have for you.
About Our Agency
- We help customers with their insurance and financial services needs, including Auto Insurance, Home Insurance, Life Insurance, Retirement Planning, Business Insurance, College Planning, Health Insurance, and Renters Insurance.
- Our office is located in Chicago, 60618 (North Center).
- Our office is open Mon-Fri - 9am-5pm.
- I have been a State Farm agent since 1989.
- Additional languages spoken: Spanish and Cantonese
If you want a career, not a job, then we encourage you to apply.
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
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Make a difference in your community every day
Gain confidence and grow your career
Earn benefits and rewards that are second to none