Receptionist - State Farm Agent Team Member
Full Time • Chicago, IL
ROLE DESCRIPTION:
Jim Tom - State Farm Agent is a leading insurance agency dedicated to providing exceptional service to our customers. We are currently seeking a dynamic individual to join our team as a Receptionist - State Farm Agent Team Member.
State Farm Insurance Agent's office seeks a motivated & dynamic individual to join our team, in the near future. Our ideal candidate is enthusiastic, has strong work ethics, highly organized, detail-oriented, and committed to contributing to a positive and productive workplace.
Jim Tom - State Farm Agent is a leading insurance agency dedicated to providing exceptional service to our customers. We are currently seeking a dynamic individual to join our team as a Receptionist - State Farm Agent Team Member.
State Farm Insurance Agent's office seeks a motivated & dynamic individual to join our team, in the near future. Our ideal candidate is enthusiastic, has strong work ethics, highly organized, detail-oriented, and committed to contributing to a positive and productive workplace.
RESPONSIBILITIES:
- Greet customers warmly in person and over the phone, directing them to the appropriate team members.
- Manage appointment scheduling and office communications.
- Assist in handling incoming inquiries and maintaining customer records.
- Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
- Provide excellent customer service and follow up on customers needs.
- Support the team with various administrative tasks and projects.
- Resolve customer inquiry on the first call by leveraging an in-depth knowledge of policy details and insurance procedures, which significantly improved the customer satisfaction score.
- Support the team with various administrative tasks and projects.
- Leverage ECRM tools to track and manage client interactions effectively
- Develop prospective insurance customers, using various channels.
QUALIFICATIONS:
- Strong communication skills.
- Organizational and multitasking abilities.
- Comfortable with engaging in cross selling sales conversations.
- Strong computer skills.
- Strong customer retention/service skills.
- Proficiency in sales administration and customer service.
- Professional and friendly phone etiquette.
- Ability to build rapport with clients and deliver exceptional service.
- ILLINOIS P&C & L&H INSURANCE LICENSES (possess or acquire asap)
- Bilingual preferred
- Our overall comp pkg for this role is determined by candidates’ insurance experience, Insurance licenses, skills, education
BENEFITS
- Base comp (doe)
- Incentive bonus
- Paid time off
- Profit sharing plan)
- Training & development
- Professional office environment
This position is with a State Farm Agent's office, not State Farm Insurance Companies.
Compensation: $18.00 - $26.00 per hour
Do you want a career and not just a job?
We are an established, growth-oriented agency with a team of highly motivated individuals. We want to work alongside those who are equally committed to excellence and personal achievement. We take pride in using our years of valuable experience to mentor individual team members and prepare them for successful careers. If you're willing to work hard and you expect to get results from yourself and those around you, we want to meet you and talk about the opportunity we have for you.
About Our Agency
- We help customers with their insurance and financial services needs, including Auto Insurance, Home Insurance, Life Insurance, Retirement Planning, Business Insurance, College Planning, Health Insurance, and Renters Insurance.
- Our office is located in Chicago, 60618 (North Center).
- Our office is open Mon-Fri - 9am-5pm.
- I have been a State Farm agent since 1989.
- Additional languages spoken: Spanish and Cantonese
If you want a career, not a job, then we encourage you to apply.
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
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