Receptionist - State Farm Agent Team Member
Full Time • Chicago, IL
We're a State Farm Insurance Agency dedicated to providing exceptional service to our customers. We are currently seeking a dynamic individual to join our team. Our ideal candidate is enthusiastic, possesses strong work ethics, highly organized, detail-oriented, and committed to contributing to a positive and productive workplace.
RESPONSIBILITIES:
- Greet insurance customers in a friendly and warm manner in person and over the phone, prior to attending to their needs.
- Manage insurance appt scheduling and office communications.
- Assist in handling incoming insurance inquiries and maintaining customer records.
- Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
- Resolve customer inquiry on the first call by leveraging an in-depth knowledge of policy details and insurance procedures, which significantly improved the customer satisfaction score.
- Support the team with various administrative tasks and projects.
- Leverage ECRM tools to track and manage client interactions effectively
- Develop prospective insurance customers, using various channels.
- Assisting with develop new prospective customers for our insurance agency
QUALIFICATIONS:
- Strong communication and interpersonal skills.
- Organizational and multitasking abilities.
- Comfortable with engaging in cross selling sales conversations.
- Strong computer skills, including Microsoft Office and CRM systems.
- Strong customer retention/service skills.
- Proficiency in sales administration and customer service.
- Professional and friendly phone etiquette.
- Ability to build rapport with clients and deliver exceptional service.
- ILLINOIS INSURANCE LICENSES (currently possess or able to acquire right away)
- Prior insurance agency experience
- Bilingual preferred
WE OFFER:
- Base compensation*
- Incentive bonus
- Paid time off
- Profit sharing plan
- Training & development
- Professional office work environment
- Growth potential
- *Overall comp for this role is determined by candidates’ insurance experience, Insurance licenses, skills, education.
Candidate must possess INSURANCE LICENSES, or possess the ability to acquire licenses asap for us to consider you - We'll provide tools for you to get insurance licensed.
Compensación: $18.00 - $30.00 per hour
Do you want a career and not just a job?
We are an established, growth-oriented agency with a team of highly motivated individuals. We want to work alongside those who are equally committed to excellence and personal achievement. We take pride in using our years of valuable experience to mentor individual team members and prepare them for successful careers. If you're willing to work hard and you expect to get results from yourself and those around you, we want to meet you and talk about the opportunity we have for you.
About Our Agency
- We help customers with their insurance and financial services needs, including Auto Insurance, Home Insurance, Life Insurance, Retirement Planning, Business Insurance, College Planning, Health Insurance, y Renters Insurance.
- Our office is located in Chicago, 60618 (North Center).
- Our office is open Mon-Fri - 9am-5pm.
- I have been a State Farm agent since 1989.
- Additional languages spoken: Spanish y Cantonese
If you want a career, not a job, then we encourage you to apply.
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
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