Customer Service Manager - State Farm Agent Team Member
Full Time • Chicago, IL
ROLE DESCRIPTION:
As a Customer Service Manager - State Farm Agent Team Member with Jim Tom - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are customer-focused and empathetic team member we are searching for.
We look forward to connecting with you if you are customer-focused and empathetic team member we are searching for.
Benefits:
- Base comp (doe)
- Bonus incentive
- Paid time off
- Profit sharing
- Training & development
- Growth opportunity
- Opportunity for advancement
- Professional office environment
- Reimbursement of insurance license fees after 3 mths, if unlicensed
Responsibilities:
- Establish customer relationships and follow up with customers, as needed.
- Manage customer inquiries and resolve issues - Handle escalated customer complaints and issues.
- Maintain customer records and update information as needed.
- Assist with customer retention strategies.
- Ensure customer satisfaction
- Oversee the resolution of complex customer issues.
- Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
- Use a customer-focused, needs-based review process to educate customers about insurance options.
- Develop and maintain customer relationships to drive retention and growth.
- Conduct policy reviews and provide recommendations to customers.
- Assist with acquiring prospective customers by way of referrals, google reviews, networking, etc.
Requirements:
- Communication and problem-solving skills.
- Experience in customer service preferred.
- Ability to handle high-stress situations calmly.
- Interest in marketing products and services based on customer needs
- Strong work ethic - Fast learner
- Strong computer applications skills
- Ability to work in a team environment
- Ability to assess customer needs, conduct effective interviews, then make presentations to potential customers
- Ability to explain complex financial issues in understandable terms
- Property and Casualty - Life and Health licenses (must possess or able to acquire)
- Insurance experience preferred
Candidate must possess required INSURANCE LICENSES or be able TO OBTAIN ASAP - If unlicensed, we will provide assistance how to get licensed
This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.
Compensation: $40,000.00 - $65,000.00 per year
Do you want a career and not just a job?
We are an established, growth-oriented agency with a team of highly motivated individuals. We want to work alongside those who are equally committed to excellence and personal achievement. We take pride in using our years of valuable experience to mentor individual team members and prepare them for successful careers. If you're willing to work hard and you expect to get results from yourself and those around you, we want to meet you and talk about the opportunity we have for you.
About Our Agency
- We help customers with their insurance and financial services needs, including Auto Insurance, Home Insurance, Life Insurance, Retirement Planning, Business Insurance, College Planning, Health Insurance, and Renters Insurance.
- Our office is located in Chicago, 60618 (North Center).
- Our office is open Mon-Fri - 9am-5pm.
- I have been a State Farm agent since 1989.
- Additional languages spoken: Spanish and Cantonese
If you want a career, not a job, then we encourage you to apply.
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
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Make a difference in your community every day
Gain confidence and grow your career
Earn benefits and rewards that are second to none