Customer Service Representative - State Farm Agent Team Member
Full Time • Chicago, IL
Role Description:
As a Customer Service Representative - State Farm Agent Team Member with Jim Tom - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
Responsibilities
- Establish customer relationships and follow up with customers, as needed.
- Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
- Providing additional product quotes for existing customers and new prospects, writing applications, following up on quotes, etc.
- Maintain accurate records of all customer interactions.
- Generate new prospective customers for the agency by way of exception service, networking, referrals, etc.
As an Agent Team Member, you will receive...
- Base comp (doe)
- Incentive bonus based on performance
- Paid time off
- Profit sharing plan
- M-F 9-5 - no pm office hours
- Stable career opportunity is a stable industry
- Growth potential/Opportunity for advancement within my agency
- Reimbursement of insurance licensing fees after 3 months, if unlicensed
Requirements
- People-oriented, Positive attitude and Coachable
- Communication and interpersonal skills.
- Detail-oriented and able to multitask.
- Previous customer service experience preferred.
- Detail oriented
- Strong work ethics
- Proficient computer skills
- Property and Casualty / Life and Health insurances licenses (must possess or able to acquire asap)
- Previous insurance agency experience preferred
- Bilingual preferred
•• Insurance Licenses required to function in this position (must possess or acquire asap) - We will provide assistance how to acquire if you're unlicensed and willing to commit ••
This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are
independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.
Compensation: $20.00 - $30.00 per hour
Do you want a career and not just a job?
We are an established, growth-oriented agency with a team of highly motivated individuals. We want to work alongside those who are equally committed to excellence and personal achievement. We take pride in using our years of valuable experience to mentor individual team members and prepare them for successful careers. If you're willing to work hard and you expect to get results from yourself and those around you, we want to meet you and talk about the opportunity we have for you.
About Our Agency
- We help customers with their insurance and financial services needs, including Auto Insurance, Home Insurance, Life Insurance, Retirement Planning, Business Insurance, College Planning, Health Insurance, and Renters Insurance.
- Our office is located in Chicago, 60618 (North Center).
- Our office is open Mon-Fri - 9am-5pm.
- I have been a State Farm agent since 1989.
- Additional languages spoken: Spanish and Cantonese
If you want a career, not a job, then we encourage you to apply.
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
(if you already have a resume on Indeed)
Or apply here.
Make a difference in your community every day
Gain confidence and grow your career
Earn benefits and rewards that are second to none