Insurance Staff Position - State Farm Agent Team Member
Chicago - IL
Future Opening: Insurance Staff Position - State Farm Agent Team Member
Full Time • Chicago - IL
Insurance Representative – Sales & Customer Service
Jim Tom – State Farm Insurance Agency | Chicago, IL 60618 (North Center)
Full-Time | In-Office | Monday–Friday, 9 AM–5 PM | No Evenings or Weekends
Full-Time | In-Office | Monday–Friday, 9 AM–5 PM | No Evenings or Weekends
License Requirements:
- ✅ Illinois Property & Casualty (P&C) License REQUIRED
- ⭐ Life & Health License Preferred
- ⭐ Prior State Farm Agency Experience Preferred
Join Our Team!
Are you a motivated, dependable, customer-focused professional who enjoys helping people, solving problems, building relationships, and achieving results?
Our 30 years State Farm Insurance Agency is seeking a well-rounded Insurance Account Representative-State Farm Agent Team Member to join our team, handling both customer service and sales opportunities. We're looking for someone who takes initiative, follows through, enjoys helping customers, and recognizes opportunities to better protect individuals, families, and businesses.
Prior State Farm agency experience is preferred, but we're willing to consider a fast learner with a strong work ethic, positive attitude, self-motivation, and a willingness to learn and grow. In addition, candidate must possess Illinois Property & Casualty (P&C) Licenses or be able to acquire prior office work.
Key Responsibilities
Customer Service & Relationship Building:
- Provide prompt, friendly, accurate, and complete customer service.
- Assist policyholders with payments, policy changes, billing, coverage questions, claims-related inquiries, and other service needs.
- Review customer accounts to identify coverage gaps, additional discounts, and opportunities for better protection.
- Recommend appropriate coverage upgrades, endorsements, and additional insurance products.
- Build lasting customer relationships that encourage retention, referrals, and loyalty.
- Maintain accurate records and consistently follow through on customer requests.
New Business & Sales:
- Assist new prospects from incoming calls, walk-ins, referrals, internet leads, State Farm leads, social media, & other marketing sources.
- Prepare quotes, explain coverage options, recommend solutions, and confidently ask for the business.
- Identify opportunities for Auto, Home, Renters, Business, Life, Health, and other available products.
- Proactively make outbound calls, follow up on quotes and opportunities, and develop new business.
- Build referral relationships and identify opportunities to grow the agency.
- Work toward individual and team production goals.
Our Philosophy: Take Care + 1
Great customer service means more than simply completing a transaction.
We believe in taking care of the customer's immediate needs PLUS identifying at least one additional way we may be able to help—whether that's a missing discount, coverage gap, stronger protection, or another insurance product.
We're seeking someone who goes beyond "one-and-done" service, asks thoughtful questions, listens, recognizes opportunities, and confidently recommends solutions—without high-pressure sales tactics.
Qualifications:
- Illinois Property & Casualty (P&C) license REQUIRED.
- Life & Health license preferred.
- State Farm agency or similar insurance agency experience preferred, but not mandatory for the right candidate.
- Strong customer service, communication, sales, and relationship-building skills.
- Self-motivated, dependable, productive, and results-driven, with a strong work ethic.
- We're looking for a self-starter who stays productive, takes ownership of responsibilities, and proactively seeks opportunities to help customers and grow the agency—without needing constant direction.
- Positive, professional, can-do attitude and willingness to accept coaching and feedback.
- Fast learner with strong problem-solving skills and attention to detail.
- Comfortable handling both service inquiries and needs-based sales conversations.
- Willingness to make outbound calls, follow up consistently, and ask for the business.
- Ability to stay organized, complete tasks accurately, and manage multiple priorities.
- Resilience, initiative, and a commitment to continuous learning and professional growth.
Comp & Benefits:
- Competitive base pay (doe/qualifications).
- Uncapped performance-based incentive bonuses.
- Paid time off.
- Profit-sharing plan.
- Health prem allowance.
- Monday–Friday, 9 AM–5 PM — NO evenings or weekends!
- Professional, supportive, in-office work environment.
- Ongoing training, coaching, and career development.
- Opportunities for professional growth and advancement.
Your earning potential includes base compensation PLUS uncapped performance-based incentives, determined by your production, skills, experience, licenses, and qualifications.
Location & Schedule: Chicago, IL 60618 – North Center Neighborhood – Candidates who live nearby or have a convenient, reliable commute are preferred.
Interested in Joining Our Team? Apply online today! Qualified applicants will be contacted by email or text. No phone calls, please.
This position is with a State Farm independent contractor agent, not State Farm Insurance Companies. Employees must meet applicable licensing and training requirements.
Do you want a career and not just a job?
We are an established, growth-oriented agency with a team of highly motivated individuals. We want to work alongside those who are equally committed to excellence and personal achievement. We take pride in using our years of valuable experience to mentor individual team members and prepare them for successful careers. If you want to make an impact, see immediate success, we could be the place for you! If you're willing to work hard and you expect to get results from yourself and those around you, we want to meet you and talk about the opportunity we have for you.
About Our Agency
- We help customers with their insurance and financial services needs, including Auto Insurance, Home Insurance, Life Insurance, Retirement Planning, Business Insurance, College Planning, Health Insurance, and Renters Insurance.
- Our office is located in Chicago, 60618 (North Center).
- Our office is open Mon-Fri - 9am-5pm.
- I have been a State Farm agent since 1989.
- Additional languages spoken: Spanish and Cantonese
If you want a career, not a job, then we encourage you to apply.
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
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